Orders will dispatch each Wednesday every week
SHIPPING & DELIVERY
WEEKLY SHIPPING
1-10 DAYS DELIVERY*
A confirmation email with tracking will be sent upon shipping
*Please note: postal networks are experiencing heavy international delivery delays due to COVID19. Please allow additional time for the delivery of your order outside of Switzerland.
INFORMATION ABOUT PRE-ORDERS
Pre-order means that you order and pay the item in advance and receive your order in a few weeks. Please note that for all PRE-ORDER 1 up to 3 week delivery time should be considered.
Please, visit our FAQ's page for more info.
DELIVERY & SHIPPING
Where are you shipping from?
Orders dispatch from Zurich, Switzerland.
What shipping carrier is used?
- We offer Swiss Post Priority Shipping for Swiss and International orders.
- Please ensure to provide a shipping address that is possible to deliver to. Sport.les will not be liable if unable to make delivery to the shipping address provided. If package is returned and needs to be resent, SPORT.LES will require additional shipping or if requesting a refund, the shipping is non-refundable.
What is the Domestic Shipping Rate for orders within Switzerland?
All import costs are included when ordering within Switzerland.
- Domestic shipping is within Switzerland is sent via SWISS POST .
- Small packages will be sent via letter.
- Swiss Post Priority Shipping Flat Rate CHF 9.00 | Delivery time 1-3 business days - Signature Required
- Swiss Post Economy Shipping Flat Rate CHF 7.00 | Delivery time 1-3 business days - No Signature Required - SPORT.LES not responsible for lost or stolen packages
What are the International Shipping rates?
TO EUROPE
- From Switzerland is sent via Swiss Post Priority (Flat Rate 20.00 CHF)
- Delivery time in UK and EU is between 1-10 business days via SWISS POST and 1-3 business days via DHL DELIVERY.
TO NORTH AMERICA
- From Switzerland the package is sent via Swiss Post Priority (Flat Rate 25.00 CHF)
- Delivery time outside EU is between 3-15 business days via SWISS POST
REST OF THE WORLD
- From Switzerland Switzerland the package is sent via Swiss Post Priority (Flat Rate 50.00 CHF)
Please note:
- International orders DO NOT include import tax. Customers are responsible for any additional costs incurred with shipping internationally.
- For orders with tracking: delivery may be delayed if not available for signature at time of delivery.
How long does a package take to arrive?
Orders will dispatch each Wednesday each week. A confirmation email with tracking will be sent upon shipping.
Generally delivery takes between 1-5 days for Swiss orders and between 5-20 days for International orders. At times, customs will take extra time to process depending on the country or if not available at the time of delivery.
Deliveries take place between Monday and Friday 9am-5pm (except holidays or any other days representative of a Sunday). If ordering Friday after 12pm, package will dispatch on Monday. The cost of shipping is calculated at checkout.
What about International Orders and UK
SWISS POST PRIORITY
- Once the delivery dispatches, it should take 1-10 business days for delivery
- The recipient is responsible for Import, VAT, and duty costs. The cost may be required at delivery. If package is rejected and sent back, the shipping cost paid will be non-refundable.
- Please note that if Economy Shipping via Swiss Post is chosen, any lost or stolen packages will NOT be refunded by Sport.les.
- Priority Shipping via Swiss Post requires a signature upon delivery. If not available for the delivery, you will requried to pick up the delivery at your postal location. If package is returned to SPORT.LES becuase the package is not retrieved, shipping in non-refundable
I need to return my order. What should I do?
- Our process is simple, fill out a form to submit at the start so the return process can be authorized. To submit a return request to sales@sportles.com
- ALL PRODUCT IN WAREHOUSE SALE IS FINAL SALE - NON RETURNABLE OR REFUNDABLE
- Tracking is suggested when returning a package. SPORT.LES will not be responsible for lost returned packages without tracking. For returns outside of Switzerland, please see the policy HERE.
- There are instructions for sending back packages from outside Switzerland. This will be sent along with the return form. For more information visit HERE.
VAT & IMPORT COSTS
What is your pricing model?
- Our pricing model is lower than the EU & UK sites due to VAT not included in our prices on the website. The VAT and duties are paid by the customer upon delivery.
Where are you shipping from?
- Orders ship from Zurich, Switzerland. Duties are not included when ordering within Switzerland. The VAT and duties are paid by the customer outside of Switzerland
Is VAT included with my purchase?
- Import costs and VAT will be paid by the customer outside of Switzerland. SPORT.LES is not responsible for the additional costs.
- There will be no refund option for this charge on the behalf of SPORT.LES
- PLEASE NOTE: INTERNATIONAL ORDERS DO NOT INCLUDE DUTIES + VAT. THIS MUST BE PAID UPON ARRIVAL. *FOR ORDERS OUTSIDE SWITZERLAND
HOLIDAY DELIVERY & SHIPPING
Want your delivery before December 25?
To ensure your gifts arrive before December 25, please order on or before these dates:
SWITZERLAND - SWISS POST PRIORITY
Sunday December 20, 10am
UK & EUROPE - SWISS POST
Tuesday December 15, 10am
INTERNATIONAL - SWISS POST WORLDWIDE
Thursday December 10, 10am
What about returns?
All orders made from November 15th have an Easy Return option until January 1st 2021. Please check out our Return Policy for more details here.
PRE-ORDERS
Pre-order means that you order and pay the item in advance and receive your order in a few weeks. Please note that for all PRE-ORDER 1 up to 3 week delivery time should be considered.
Please, visit our FAQ's page for more info.
STILL HAVE ANY QUESTIONS?
Please, visit our FAQ's page for more info.
Or let us know sending an email at sales@sportles.com